1. **These Terms**
    1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
    1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

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2. **Information About Us And How To Contact Us**
    2.1 Who we are. We are a company registered in Scotland. 
    2.2 How to contact us. You can contact us by emailing us via our contact form.
    2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

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3. **Our Contract With You**
    3.1 How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.
    3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
    3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    3.4 We only sell to the UK. Our brochure and website are solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

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4. **Our Products**
    4.1 Products may vary slightly from their pictures. The images of the products in our brochure are for illustrative purposes only. Although we have made every effort to display the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated in our catalogue or brochure have a 2% tolerance
    4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure in our brochure or on our website, or by contacting us.

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5. **Your Rights To Make Changes**
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

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6. **Our Rights To Make Changes**
    6.1 Minor changes to the products. We may change the product:
        (a) To reflect changes in relevant laws and regulatory requirements; and
        (b) To implement minor technical adjustments and improvements. These changes will not affect your use of the product.

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7. **Providing The Products**
    7.1 Delivery costs. The costs of delivery will be as told to you during the order process.
    7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
    7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery.
    7.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
    7.6 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 9.2 will apply.
    7.7 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us.
    7.8 When you own goods. You own a product which is goods once we have received payment in full.
    7.9 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, measurements. If so, this will have been stated in the description of the products in our brochure. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

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8. **Your Rights To End The Contract**
    8.1 You can always end the contract for the supply of a product before it has been completed. You may contact us to end your contract for a product at any time before we have delivered it or completed supplying it and you have paid for it, but in some circumstances we may charge you for doing so, as described below. Of course, you always have rights where a product is faulty or mis-described (see clause 10, “If there is a problem with the products”).
    8.2 What happens if you have a good reason for ending the contract. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
        (a) We have told you about a change to the product or these terms which you do not agree to;
        (b) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
        (c) There is a risk that supply of the products may be significantly delayed because of events outside our control; or
        (d) You have a legal right to end the contract because of something we have done wrong.
    8.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for products not yet manufactured but we may deduct from that refund (or, if you have not made an advance payment, charge you). For the avoidance of doubt no commitment payment or deposit will be returned.

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9. **Our Rights To End The Contract**
    9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
        (a) You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
        (b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, measurements;
        (c) You do not, within a reasonable time, allow us to deliver the products to you; or
        (d) You do not, within a reasonable time, allow us access to your premises to supply the services.
    9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any

 money you have paid in advance for products we have not provided but we may deduct or charge you for the net costs we will incur as a result of your breaking the contract.
    9.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least one week in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

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10. **If There Is A Problem With The Product**
    10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. 
    10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

    **Summary of your key legal rights**

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

    If your product is goods, for example a kitchen or bathroom, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
        (a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
        (b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
        (c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    If your product is services, for example installation services, the Consumer Rights Act 2015 says:
        (a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
        (b) If you haven't agreed a price upfront, what you're asked to pay must be reasonable.
        (c) If you haven't agreed a time upfront, it must be carried out within a reasonable time.

    10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. 

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11. **Price And Payment**
    11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated in our price list at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
    11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract and refund you any sums you have paid.
    11.4 When you must pay and how you must pay. We accept payment with all major credit and debit cards. You must make an advance payment of 50% of the price of the products, before we start providing them. We will invoice you for the balance of the price of the products when we have completed them. You must pay each invoice within 14 calendar days after the date of the invoice.
    11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    11.6 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.

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12. **Our Responsibility For Loss Or Damage Suffered By You**
    12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2 and for defective products under the Consumer Protection Act 1987.
    12.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
    12.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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13. **How We May Use Your Personal Information**
    13.1 How we will use your personal information. We will use the personal information you provide to us:
        (a) To supply the products to you;
        (b) To process your payment for the products; and
        (c) If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
    13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.